Welcome to Mallika Mathur.

These Terms & Conditions govern your access to and use of www.mallikamathur.in and your purchase of products and services available through the website.

Mallika Mathur offers a curated range of designer clothing, occasion wear, sarees, lehengas, kurtas, jackets, capes, dupattas, accessories, bespoke designs and other related merchandise for men and women.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Refund & Shipping Policy and any other policies referred to or made available on this website.

Please read these Terms & Conditions carefully before accessing or using the website.

General Terms

The headings used in these Terms & Conditions are included for convenience only and shall not limit or otherwise affect these Terms.

Subject to your compliance with these Terms & Conditions, Mallika Mathur grants you a personal, non-exclusive, non-transferable and limited right to access and use this website for lawful personal purposes.

You may not reproduce, duplicate, copy, sell, resell, distribute or exploit any portion of the website, its products, content or services without prior written permission from Mallika Mathur.

If there is any inconsistency between these Terms & Conditions and another policy published on the website, the policy specifically applicable to the relevant subject matter shall apply.

Changes to These Terms

We reserve the right to update, change or replace any part of these Terms & Conditions by publishing the revised version on our website.

We may also modify, suspend or discontinue any product, service, feature or content available through the website at any time.

Product prices, availability, designs and other information may also be changed without prior notice.

It is your responsibility to review these Terms & Conditions periodically. Your continued use of the website following the publication of changes constitutes your acceptance of those changes.

Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.

If you are under the age of 18, purchases must be made by or with the involvement and consent of a parent or legal guardian.

We reserve the right to refuse access to the website, cancel an account or decline an order where reasonably necessary, including where fraudulent or unauthorized activity is suspected.

Account & Customer Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and password.

When placing an order, you agree to provide current, complete and accurate information, including your:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment and other information required to complete your purchase

You are responsible for ensuring that the information submitted by you is correct and up to date.

If we reasonably believe that information provided is false, incomplete, inaccurate or fraudulent, we reserve the right to suspend or terminate the relevant account, refuse access to the website or cancel the affected order.

Orders

All orders placed through the website are subject to product availability and acceptance by Mallika Mathur.

Adding a product to your cart or submitting an order does not guarantee product availability.

We reserve the right to refuse, limit or cancel an order where reasonably necessary. This may include orders that appear to have been placed by dealers, resellers, distributors or wholesalers, or multiple orders placed using the same customer account, payment method, billing address or shipping address.

If we change or cancel an order after it has been placed, we will make reasonable efforts to contact you using the email address or telephone number provided with your order.

Where payment has already been received for an order that we are unable to fulfil, any applicable refund will be processed in accordance with our Refund & Shipping Policy and applicable law.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, prices and other information displayed on the website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, photography, lighting and the handmade or handwoven nature of certain products.

Many Mallika Mathur pieces incorporate handcrafted, handwoven, hand-embroidered or artisanal techniques. Minor variations in weave, embroidery, colour, texture or finish may therefore occur and can be a natural characteristic of handmade products rather than a defect.

Where measurements or sizing information is provided, customers are requested to review the applicable size chart or contact us for assistance before placing an order.

Errors & Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery timelines.

We reserve the right to correct such errors, inaccuracies or omissions and to update information where necessary.

If an error materially affects an order you have already placed, we may contact you to provide the correct information and, where appropriate, give you the option to proceed with or cancel the affected order.

Pricing & Taxes

Product prices are displayed in Indian Rupees (INR) unless otherwise stated.

Applicable taxes are included in the displayed price where expressly indicated on the product page.

Shipping, delivery, customs duties, import taxes or other applicable charges may be additional depending on the order and delivery destination.

Any applicable shipping or handling charges will be displayed or communicated before completion of the order wherever possible.

For international orders, customs duties, import taxes or other charges imposed by the destination country may apply. Such charges, where applicable, are the responsibility of the customer unless expressly stated otherwise.

We reserve the right to change product prices at any time. Any price change will not normally affect an order that has already been accepted, except in the case of an obvious pricing or technical error.

Shipping, Returns & Refunds

Shipping, delivery, returns and refunds are governed by our Refund & Shipping Policy available on this website.

Our standard shipping time is generally 15–20 days, depending on the design, product availability and production requirements. An order may be dispatched earlier where the product is ready.

Returns are accepted in accordance with the conditions stated in our Refund & Shipping Policy.

Customers are encouraged to review the Refund & Shipping Policy before completing a purchase.

Prohibited Uses

You may not use this website or its content:

• For any unlawful or fraudulent purpose;
• To submit false, inaccurate or misleading information;
• To upload or transmit viruses, malicious code or any material intended to interfere with the operation or security of the website;
• To send spam, junk mail or other unsolicited communications;
• To harass, abuse, threaten, defame or unlawfully discriminate against another person;
• To impersonate another individual or entity;
• To infringe intellectual property, privacy or other legal rights belonging to Mallika Mathur or any third party;
• To solicit others to participate in unlawful acts;
• To violate any applicable local, state, national or international law or regulation;
• To collect or misuse another person's personal information without authorization;
• To interfere with or circumvent the security features of the website or related services; or
• To upload, publish or distribute obscene, offensive, unlawful or otherwise prohibited material.

We reserve the right to restrict or terminate access to the website where these Terms are violated.

Intellectual Property Rights

Unless otherwise expressly stated, the website www.mallikamathur.in, including its brand name, designs, product designs, photographs, graphics, artwork, text, logos, layout, product descriptions and other original content, is owned by or licensed to Mallika Mathur and is protected by applicable intellectual property laws.

Nothing contained on this website grants you any licence or right to use Mallika Mathur's trademarks, designs, photographs, copyrighted material or other intellectual property without prior written permission.

You may not reproduce, publish, distribute, modify, commercially exploit or otherwise use protected content from this website without authorization from Mallika Mathur or the relevant rights holder.

Content belonging to third parties remains the property of the respective third-party owner.

Third-Party Services & Links

The website may contain links to, or use services provided by, third parties, including payment processors, delivery partners, social-media platforms and technology providers such as Shopify.

We are not responsible for the content, privacy practices, availability or terms of third-party websites or services that are not owned or controlled by Mallika Mathur.

Your use of third-party services may also be subject to the terms and policies of those providers.

Privacy

Your use of the website and the handling of your personal information are also governed by our Privacy Policy.

Mallika Mathur's online store is powered by Shopify. Certain personal information may therefore be processed by Shopify and other service providers as explained in our Privacy Policy.

Please review the Privacy Policy before using the website or providing personal information.

Limitation of Liability

To the extent permitted by applicable law, Mallika Mathur shall not be responsible for indirect, incidental or consequential loss arising solely from your use of, or inability to use, the website.

Nothing in these Terms & Conditions is intended to exclude or restrict any right or remedy that cannot legally be excluded or restricted under applicable law.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mallika Mathur and its owners, representatives, employees, service providers and affiliates from claims, liabilities, losses or expenses arising from:

• Your breach of these Terms & Conditions;
• Your unlawful or unauthorized use of the website;
• Your violation of applicable law; or
• Your infringement of the rights of another person or entity.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue to remain in effect.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions, the website or purchases made through the website shall be subject to the jurisdiction of the competent courts in New Delhi, India.

Contact Us

If you have any questions regarding these Terms & Conditions, an order or the services available through the website, please contact us at:

Mallika Mathur
B-41, Soami Nagar South
Soami Nagar
New Delhi – 110017
Delhi, India

Email: mallikamathur2006@gmail.com
Phone: +91 98111 43852

Website: www.mallikamathur.in